At WoundFree.com, your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or use our services.

 

BY ACCESSING OR USING THE SERVICES PROVIDED BY WOUNDFREE.COM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THE TERMS OF THIS PRIVACY POLICY. YOU CONSENT TO THE COLLECTION, USE, AND SHARING OF YOUR INFORMATION AS DESCRIBED HEREIN.IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, YOU MAY NOT ACCESS OR USE OUR SERVICES. IF YOU ARE USING OUR SERVICES ON BEHALF OF ANOTHER INDIVIDUAL (SUCH AS A FAMILY MEMBER OR DEPENDENT), YOU REPRESENT AND WARRANT THAT YOU ARE LEGALLY AUTHORIZED TO ACCEPT THIS PRIVACY POLICY ON THAT INDIVIDUAL’S BEHALF.

 

1. Information We Collect

We may collect the following types of information:Personal Information: Such as your name, email address, phone number, and any other information you provide when registering or using our services.Health Information: Details about your health conditions or treatments that you choose to share with us.Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.Cookies and Tracking Technologies: We use cookies to enhance your experience and gather information about visitors and visits to our website.

 

2. How We Use Your Information

We use the information we collect to:

•Provide and manage our services.

•Communicate with you about your account or our services.

•Improve our website and services.

•Comply with legal obligations.

 

3. HIPAA Compliance and Disclosure

This Privacy Policy does not apply to Protected Health Information (PHI), which is governed by the Health Insurance Portability and Accountability Act (HIPAA). HIPAA provides separate and specific protections for the privacy and security of PHI and limits how PHI may be used or disclosed. To understand how your PHI is handled, please review the Notice of Privacy Practices provided by your healthcare provider.Personal information you submit to WoundFree.com when we are not acting as a HIPAA-covered entity or Business Associate is not considered PHI and is instead subject to this Privacy Policy. For example, WoundFree.com may collect personally identifiable information (“PII”) when you: (i) complete a referral or inquiry form, (ii) request to be connected with a provider, (iii) interact with our educational content or sign up for communications, (iv) browse our website and provide device or IP information, or (v) authorize your healthcare provider to disclose PHI directly to us outside of a Business Associate relationship (such as through a HIPAA authorization or access request).

 

Protected Health Information (PHI)

 

To the extent that WoundFree.com receives or maintains Protected Health Information (PHI) as defined by HIPAA, we are committed to safeguarding such information in accordance with the HIPAA Privacy and Security Rules.

•We may receive PHI when you complete find-a-provider requests or communicate about care services.

•PHI will only be disclosed to affiliated healthcare providers and professionals as needed to coordinate your care or facilitate services you request.

•We have implemented administrative, technical, and physical safeguards to protect the confidentiality, integrity, and security of PHI.Your Rights Under HIPAAIf you are an individual whose PHI is received or managed through our services, you have rights under HIPAA, including:

•The right to access and receive a copy of your PHI.

•The right to request corrections to your PHI.

•The right to request restrictions on certain uses and disclosures.

•The right to request an accounting of disclosures.

 

To exercise these rights or for questions about how we protect PHI, please contact us at :info@woundfree.com

 

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

•Health Care Providers: Third parties who assist us in operating our website and providing our services.

•Legal Requirements: When required by law or to protect our rights.

 

5. Your Choices and Rights

You have the right to:

•Access and update your personal information.

•Opt-out of receiving marketing communications.

•Request the deletion of your personal information, subject to legal obligations.

 

6. Data Security and Retention

We implement appropriate security measures to protect your information from unauthorized access, alteration, or disclosure. We retain your personal information only as long as necessary to support your use of our services and to fulfill the business and legal purposes for which the data was collected.When determining how long to keep specific categories of data, we consider factors such as:•The nature of the data and how it was collected;

•The purposes for which the data was originally collected;

•The ongoing need for the data to provide services or maintain security; and

•The sensitivity of the information.

 

In certain cases, we may retain personal data longer where required by law, regulation, or contractual obligation (such as Business Associate Agreements under HIPAA), or to:

•Comply with legal or regulatory requirements;

•Resolve disputes or enforce our agreements;

•Support security, fraud prevention, or technical integrity of our services;

•Maintain business and financial records;

•Collect any fees owed.

 

We may also retain information in an aggregated or de-identified format that does not personally identify you, for purposes such as analytics, service improvement, and reporting.Examples include:

•Account Information: We retain your user account data and login credentials for as long as your account remains active.

•Device and IP Data: We retain device identifiers and related technical data for operational and security purposes.

•Protected Health Information (PHI): Any PHI that we maintain is retained in accordance with HIPAA requirements and our agreements with Covered Entities.

 

If you request that we delete your personal information, we will follow applicable laws in evaluating and responding to your request. Some information may need to be retained for legal, operational, or security reasons.

 

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

 

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website.

 

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:info@woundfree.com

 

Tracking Technologies, Advertising, and Your Choices

This section explains how WoundFree.com collects certain data about you through cookies and similar technologies.Cookies and Similar Technologies.

 

WoundFree.com uses cookies and related tracking technologies—including pixel tags, web beacons, clear GIFs, JavaScript, and mobile identifiers (collectively, “Cookies”)—to recognize your browser or device and understand how you interact with our website and services. These tools help us analyze usage trends, customize your experience, and deliver targeted content and advertising.

 

Cookies are small text files placed on your device when you visit our website. They allow us to tailor the WoundFree experience to you, such as by remembering your login status or preferences, and help us detect fraud, measure performance, and optimize functionality.We may also receive supplemental data from third-party partners who place Cookies on your devices.

 

Types of Cookies We Use

1. Essential Cookies

These are necessary for core functionality, such as logging into secure areas of the site. Disabling these cookies may cause certain features to stop working.

2. Functional Cookies

These remember your preferences and settings—like your preferred language or region—to enhance your experience when returning to our site.

3. Performance and Analytics Cookies

These cookies collect aggregated, anonymized data to help us understand how users engage with our site. For example, we use Google Analytics to track site performance and user behavior. You can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.

4. Advertising and Retargeting Cookies

These track your browsing activity to provide relevant advertising, both on and off WoundFree.com. This includes interest-based ads tailored to your interactions with our platform. See the section below on “Interest-Based Advertising” for more details.

5. Web Beacons and Pixels

These are small graphics embedded in web pages or emails that help us understand user interactions, such as email opens or website visits. This data is used for analytics and marketing purposes.

6. Mobile Identifiers

When you access our services on a mobile device, we may collect unique device identifiers and use them to track activity, measure engagement, or personalize experiences.

7. Cross-Device Tracking

We and our partners may attempt to identify and connect users across multiple devices to deliver more consistent content and advertising. This may involve de-identified data or inferred relationships between devices. Your Choices and Opt-Out OptionsYou have the ability to manage your cookie and tracking preferences in several ways:

•Cookie Settings: You can disable non-essential cookies at any time.

•Browser Settings: Most browsers allow you to refuse or delete cookies. Look under the “preferences” or “privacy” section of your browser for options.

•Mobile Devices: You may be able to manage tracking at the device level by adjusting settings like “Limit Ad Tracking” or resetting your advertising ID.

•Do Not Track Signals: Some browsers offer a “Do Not Track” (DNT) feature. While WoundFree.com does not currently respond to DNT signals, we honor opt-out preference signals where required by law (e.g., the Global Privacy Control in California).For more information about cookies and how to manage or delete them, you can visit www.allaboutcookies.org.

 

California Privacy Rights and U.S. State Disclosures

 

California Consumer Privacy Act (CCPA) RightsUnder the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal data. This section explains those rights and how to exercise them in connection with your use of WoundFree.com.

 

If you are a California resident and have questions about your rights or wish to exercise them, please contact us at privacy@woundfree.com and include “California Privacy Rights” in the subject line.

 

Please note: because WoundFree.com generally collects only limited personal data from site visitors, some rights may not apply. In addition, if we act as a “service provider” to a healthcare provider or other organization, your rights may need to be exercised through that entity directly.

 

Your CCPA Rights

 

Right to Know

You have the right to request that we disclose the following:

•The categories of personal data we’ve collected about you;

•The categories of sources of that data;

•The purpose for collecting, using, or disclosing the data;

•The categories of third parties with whom we share personal data;

•The specific pieces of personal data we’ve collected about you.

 

Right to Delete

You have the right to request that we delete personal data we have collected from you, subject to certain legal and operational exceptions.

 

Right to Correct

You have the right to request correction of inaccurate personal data we maintain about you, subject to verification and exceptions.

 

Right to Limit Use of Sensitive Personal

InformationIf we collect Sensitive Personal Information (e.g., certain health-related data), you may direct us to limit its use to what is reasonably necessary to provide our services. WoundFree.com does not currently use or disclose sensitive personal data beyond such necessary purposes.

 

Right to Opt-Out of Sale or Sharing

While WoundFree.com does not sell your personal information for money, we may share cookie data or identifiers with advertising and analytics providers, which may constitute “selling” or “sharing” under the CCPA. You can opt out of this type of data sharing by  emailing info@woundfree.com.

 

Right Not to Be Discriminated Against

We will never deny you services, charge you different prices, or provide a lesser experience for exercising your privacy rights.

 

Financial Incentives

WoundFree.com may occasionally offer surveys, feedback opportunities, or educational incentives. Any incentives offered in exchange for your data are voluntary, and their value is based on our reasonable estimation of the benefit derived from your participation. You may opt out of participation at any time.

 

Other U.S. State Privacy Rights

Residents of certain U.S. states—including Virginia, Colorado, Connecticut, Utah, Texas, Oregon, New Jersey, and others—may have additional rights under their respective privacy laws, including:•The right to access or confirm processing of personal data;

•The right to delete or correct data;

•The right to opt out of targeted advertising and certain profiling;

•The right to obtain a portable copy of your data.

 

To exercise these rights, please contact info@woundfree.com and include the phrase “State Privacy Rights” in your subject line.

 

If we decline your request, you may appeal by replying to our response or submitting a new request titled “Privacy Appeal” to the same email.

 

Submitting a Valid Request

To exercise any of your rights:

•Provide sufficient detail for us to verify your identity;

•Clearly describe your request.

 

We will respond within the timeframes required by law and will not charge a fee unless your request is excessive or repetitive. We do not process requests for personal data collected in the context of a Business Associate Agreement (HIPAA-covered entities) through this mechanism.

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Changes to this Policy

WoundFree.com may revise this Privacy Policy from time to time. If material changes are made, we will provide notice via the website or direct communication, as appropriate.Contact UsFor questions or to exercise your privacy rights:

Email: info@woundfree.com